Refund policy
Here's a standard Return & Refund Policy for a South African e-commerce store — paste it in and save:
Last updated: September 27, 2026
Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Perishable goods such as coffee are exempt from being returned unless the item arrived damaged or defective.
To initiate a return, please contact us at info@thebruistrue.co.za with your order number and reason for return.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Damaged or Defective Items If you received a damaged or defective item, please contact us at info@thebruistrue.co.za within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund at our discretion.
Non-Returnable Items
- Opened or used coffee products
- Gift cards
- Sale items
Exchanges We only replace items if they are defective or damaged. For an exchange, contact us at info@thebruistrue.co.za.
Contact For any return or refund queries, please email us at info@thebruistrue.co.za.